Lifestyle Blogger.

Giraffe World Kitchen, Intu Eldon Square Newcastle





Last weekend my sister and I visited Giraffe World Kitchen in Eldon Square to try their new summer menu. Normally when I try a new menu out at a restaurant the food is what I concentrate on, I mean that just makes sense. However at Giraffe it was the customer service that stood out to me the most. I have recently read a book called 'Celebrity Service' by Geoff Ramm, the moral of the story being if a celebrity was to walk into your shop or restaurant would you treat them any differently? If so, why? We should treat everyone the same as we would a celebrity. And I personally think that Giraffe excel at their celebrity service. 

When I invited my sister along with me, I kinda dreaded it, I know that sounds nasty. But my sister suffers from a nut and seafood allergy which can make eating out quite difficult, there is always that fear that traces can end up in her food. After we were seated I addressed the manager with my sisters allergies, "not a problem" he quickly popped away from the table and returned with a tablet, on the tablet was a checklist of many different foods that you can select if your allergic to them. The results are then filtered and you receive a list of items on the menu that you can order and comfortably know that there won't be any traces. What a brilliant idea, and something I certainly haven't seen anywhere before. My sister said it really did put her at ease. 






To start we ordered two portions of Nachos Nirvana one with chicken and one with pulled beef, had I known how big the portion would be we would have probably just shared one. Oops. It's safe to say they were amazing, loaded with toppings and different flavours. Unfortunately we couldn't quite finish them due to having another course to come.






For mains I ordered the Katsu Chicken Noodles and my sister ordered the Chicken Milanese. I'm a huge fan of Katsu Chicken, so I suppose this was quite a challenge to see how highly it rated compared to others I've tried. Luckily when I tucked in I was pleasantly surprised to find it would rate at one of the top Katsu Chicken dishes I've tried. As I try to eat healthy majority of the time it was nice that the dish included lots of fresh vegetable along with the noodles. Things then went a little downhill for me and my sister, with absolutely no relation to the food, my sister took ill after the main course was served to us. Like I said this had nothing to do with the food or her allergies it was just an unfortunate event. My sister left the restaurant for some fresh air, meanwhile the waiter Ed came over to check up on us. Couldn't have asked for a nicer waiter, he showed genuine concern for my sister and wanted to double check that it wasn't due to our experience at the restaurant. He also stuck around and kept me company while I dined alone. He then took away my sisters meal and got a fresh serving made for her and boxed up for her to take home for when she felt better. Baring in mind at this point Ed had absolutely no idea I was actually there to review the menu he just showed unreal customer service and I would hate for that to go unnoticed. 


Unfortunately due to everything that happened and the sheer amount of food I consumed there was no chance I could squeeze in a dessert, however I know both me and my sister would love to return very soon. 



My sisters view.


The general atmosphere at giraffe was very relaxed and friendly, all the staff were very welcoming and obliging. As a severe allergy sufferer eating out can be quite daunting and trying to pick meals that will not quick off an allergic reaction is not always easy. When I explained my allergies to the staff at giraffe they immediately showed me how to find the meals that would be safe for me by using an iPad to tick the ingredients I was allergic too which gave me confidence in ordering. On top of this the staff took note of my allergies and advised they would tell the the chef to ensure there was no cross contamination. This made my dining experience much more relaxed and much more enjoyable, I felt I could enjoy the delicious food and enjoy spending time with my sister without having to worry about having a reaction. We had starters of nachos we chose to have two plates to share one with chicken and one with pulled beef, nachos are ideal for sharing the portion size was very generous and they were both delicious! Due to the large starters and me not feeling well when my main arrived of chicken Milanese which was so tasty the garlicy potatoes and tomato covered chicken went perfectly, I was unable to finish it as I was so stuffed. The waiter who served us was so helpful and offered to put the rest of my main in a box to take home which was wonderful cos I did not want to miss out on my main! I could not fault the service and they made us feel like VIPs and did anything to make sure we enjoyed our meal. I would highly recommend this restaurant to anyone and would particularly give them praise for giving so much consideration to people with food allergies it makes dining out so much easier for us! 



Hope you enjoyed reading, RB 


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